Privacy Policy

NOD is a childcare platform connecting New Zealand parents with trusted, vetted nannies and carers. We are based in Ponsonby, Auckland, New Zealand.

When we say "we", "us", or "NOD", we mean the team behind getnod.io.

When you use NOD, we may collect the following information:

• Your name, email address, and phone number when you register or make an enquiry.

• Your location (suburb or city) to match you with nearby nannies.

• Payment information — processed securely through our payment provider. We do not store your card details.

• Information about your children (ages, any relevant care notes) to facilitate bookings.

• Usage data, such as pages visited and how you interact with our platform, to help us improve.

We use your information to:

• Create and manage your account.

• Match you with available nannies in your area.

• Process bookings and payments.

• Send you booking confirmations, reminders, and relevant updates.

• Improve our platform and personalise your experience.

• Comply with our legal obligations.

We will never sell your personal information to third parties.

We share limited information with nannies only as necessary to facilitate a booking — for example, your first name and general location.

We use trusted third-party services to operate our platform (such as payment processors and communication tools). These providers are bound by their own privacy obligations.

We may disclose information if required by law or to protect the safety of our users.

Our website uses cookies to understand how visitors use our site and to improve your experience. You can disable cookies in your browser settings, though some features may not work as expected.

We retain your information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within a reasonable timeframe, unless we are required to keep it for legal reasons.

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your data.

• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy, please get in touch:

Email: [email protected]

Phone: +64 21 631 223

Address: Ponsonby, Auckland, New Zealand